Returns and Refunds

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Meeting Your Expectations

Please take a few moments to carefully read our returns and refunds policy as they directly affect your purchase here at Gerardi Gems.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

Please follow the three steps below.

1. Use the contact form to request a refund.
2. After communicating with us to confirmn your return, mail your returned item to:

Gerardi Gems
P.O. Box 321
Ashland, Oregon 97520

3. Include in your package a signed letter stating the reason for your return and the applicable PayPal receipt.

Return Exceptions

1. Custom Orders can not be returned after delivery.
2. Merchandise that has been altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling (if applicable) that you paid on the order.


Due to the unique nature of the handcrafted items included on Gerardi Gems, exchanges will be handled on a case by case basis to determine if an equitable exchange can be made for another item of equal value.