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Returns and Refunds
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Meeting Your Expectations
Please take a few moments to carefully read our returns and refunds policy as they directly affect your purchase here at Gerardi Gems.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Please follow the three steps below.
1. Use the contact form to request a refund.
2. After communicating with us to confirmn your return, mail your returned item to:
Gerardi Gems
P.O. Box 321
Ashland, Oregon 97520
3. Include in your package a signed letter stating the reason for your return and the applicable PayPal receipt.
Return Exceptions
1. Custom Orders can not be returned after delivery.
2. Merchandise that has been altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling (if applicable) that you paid on the order.
Exchanges
Due to the unique nature of the handcrafted items included on Gerardi Gems, exchanges will be handled on a case by case basis to determine if an equitable exchange can be made for another item of equal value.
Shipping, Handling, and Insurance
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Caring It Home to You
Please read these policies carefully as they directly affect your order.
Care
Your Order will be carefully inspected and packed with care in approved packaging, before it is shipped.
Turnaround
Please allow 7-10 business days to recieve your order
All orders are shipped in a timely manner, you will be notified in your checkout process of any delays. For those placing Custom Orders, delivery scheuldes will be decided during the custom ordering process.
Carriers
We use the following carriers to deliver our orders:
United States Parcel Service (for inexpensive, reliable delivery)
UPS, FedEx, DHL (by special arrangement only)
Order Tracking
If a tracking # is provided by the shipping carrier, we wil provide it to you. It is the buyer’s responsibility to track their packages. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Every parcel is personally taken to the carrier so that there is proof of mailing.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. If you are charged shipping, then during your checkout process you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Payment and Shopping Cart
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Thanks For Your Business
Thank you for visiting Gerardi Gems. We appreciate your business and hope that you enjoy your purchases for years to come. Please take a few moments to read our payment and shopping cart procedures as they govern your visit here at Gerardi Gems.
Checkout Process
Once you add the items you wish to purchase to your shopping cart, you will then enter the checkout process.
PayPal Redirect
Our checkout process includes a redirect to the PayPal website. This is normal. Once you have finished purchasing your items, you will are welcome to continue browsing our website.
Accepted Methods of Payment
PayPal
Debit Card
Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order (by special arrangement only)
Cash On Delivery (in-person at Markets or Shows only)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Gerardi Gems
P.O. Box 321
Ashland, Oregon 97520
Receipt of Check/Money Order Prior to Shipping
PLEASE NOTE: If special arrangements to pay by check/money order are made, payment must be received by Gerardi Gems before order will be shipped.
Terms and Conditions of Use
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How We Operate
Please take a few moments to read this policy, as it specifically states rules that govern your visit here at Gerardi Gems.
Electronic Communications
When you visit Gerardi Gems or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Gerardi Gems or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Gerardi Gems, with copyright authorship for this collection by Gerardi Gems, and protected by international copyright laws.
Trade Marks
Gerardi Gems trademarks and trade dress may not be used in connection with any product or service that is not Gerardi Gems, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Gerardi Gems. All other trademarks not owned by Gerardi Gems or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Gerardi Gems or its subsidiaries.
License and Site Access
Gerardi Gems grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Gerardi Gems. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Gerardi Gems. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Gerardi Gems and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Gerardi Gems’ name or trademarks without the express written consent of Gerardi Gems. Any unauthorized use terminates the permission or license granted by Gerardi Gems. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Gerardi Gems so long as the link does not portray Gerardi Gems, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Gerardi Gems logo or other proprietary graphic or trademark as part of the link without express written permission.
Privacy Policy
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Protecting Your Personal Information
This policy covers how we use your personal information. We take your privacy very seriously and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition, we also collect information on your IP address, browser type, and Refur URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small pieces of data sent our website and stored on your computer by your web browser while you are browsing. Cookies are designed to be a reliable mechanism to remember information like items you add to your shopping cart, and they also help us to recognize you the next time you visit Gerardi Gems. Our cookies and other site data is erased when you clear your browser’s cache. To find out more about what standards and compatibility our website validates to, visit our Browser Requirements page.
Policies
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How We Do Business
Thank you for visiting Gerardi Gems. We appreciate your business. Please take a few moments to browse though our policies by reading the descriptions below and using the associated links, as these are the policies that govern your visit here at Gerardi Gems.
Your Information
Our Privacy Policy covers how we use your personal information. Find out more about how it’s used, stored, and why we use cookies.
How We Operate
Our Terms and Conditions of Use will tell you how we operate, our terms of use, and the conditions that you agree to by visiting our website.
Checkout and Payment
Our Payment and Shopping Cart Policy discusses methods of payment, the checkout procedure, and some specifics about using our shopping cart.
Handled With Care
Our Shipping, Handling, and Insurance Policy will let you know our shipping times, rates, and how we’ll handle what you’ve purchased.
Rules of Exchange
Our Returns and Refunds Policy talks all about what happens if you are unsatisfied with your purchase.
Standards, Compatability, and Updates
Our Browser Requirements lists various aspects of how our website displays on your computer, phone, or pad. This page also includes links to update your browser, if necessary.
Report Site Problems
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Tell Us What Went Wrong
We are very sorry that you have encountered a problem while visiting Gerardi Gems. Please describe the issue in as much detail as possible, and where on our website this experience occurred.
Just fill out the submission form below, and thank you for your patience as we work through this problem. We hope to have it fixed soon.
Your Details
All fields marked with a red asterisk are required.
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Website Operation FAQs
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Website Operation – frequently asked questions
Thank you for visiting Gerardi Gems. Here is some information on how to operate our website. If you don’t find your answer here, feel free to contact us.
Q: Where are you based?
A: Gerardi Gems is based in Southern Oregon’s Rogue Valley, just north of the California state line in a beautiful little town called Ashland.
Q: Why don’t I see any sales tax charged to my order when I check out?
A: Since Gerardi Gems is based in Oregon, we follow our state’s tax laws when conducting business on our website. In Oregon there is no sales tax.
Q: Any other special features?
A: There is. When you are on any of our product detail pages, you can click on the product image to the left of the “add to cart” button to see an enlarged version of that image.
Q: How can I recieve the Gerardi Gems newsletter?
A: There is actually two ways to sign up to recieve our newsletter: 1) Click/Tap our “Subscribe to Newsletter” link on the right side menu and fill out the form. 2) Go to our Login tab on the Main Menu and register as a Gerardi Gems user, and you will be prompted to subscribe to our newsletter.
Q: Can I adjust how big or how small the website displays on my screen?
A: Yes you can. In most modern browsers, if you hold down the CTRL key and then tap the plus (+) key, the webite will get bigger. Consequently, if you hold down the CTRL key and then tap the minus (-) key, the website will get smaller in size.
Q: Do I have to use any certain type of browser for Gerardi Gems to display correctly?
A: Ourwebsite validates to XHTML and CSS web standards and is designed to be compatible with all modern browsers. The more secure areas of Gerardi Gems (https:) utilizes TLS 1.1 and TLS 1.2 protocols. To update your browser to the latest version, go to the Browser Requirements link in the footer of this page.
Q: Is it important to read Gerardi Gems’ website policies?
A: It is always best to be knowledgeable of any website’s business policies, as website policies govern your visit. All of our operational rules are located in the footer menu.